CN
CN

Customer first and intimate service

Service Idea
  • Service objective

    Satisfy customers, prioritize their interests, think in their way and give quick response to them to realize win-win.

  • Structural Diagram of VIP Service Team

  • Complaint Process

  • 2485 Principle

    Formulate temporary measure and make improvement within 24 h;

    Finish analysis and find out root cause within 48 h;

    Designate long-term resolution and preventive measures within 5 days.

Service System

Strategy

Operation

Aims

Platform

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